During your vein doctor scheduling process, you will be reached out by our customer service team which includes Kelsey, May, and Kat. They will collect your insurance information to let you know of your coverage and also book you an appointment that’s convenient for you.
In case you have an urgent question or concern, feel free to reach out to us over a phone during office hours.
When you are arrive at our Vein Treatment Clinic, you will be greeted by one of our front desk team member, who’s usually May or Kat. They will give you a questionnaire to fill out so that we can better understand your medical history – along with your spider vein and varicose vein concerns..
We try our best to be on time for all of our patients, so please try to get here on time! If you are running late, just give us a courtesy call at 1-800-610-4177.
Initial Patient Evaluation
During your vein doctor scheduling process, you will be reached out by our customer service team which includes Kelsey, May, and Kat. They will collect your insurance information to let you know of your coverage and also book you an appointment that’s convenient for you. Our hours are Mondays through Thursdays, 9am – 8pm and Fridays 9am – 4pm.
If you prefer to email us for an appointment, you can do so at firstname.lastname@example.org. If you prefer to text, shoot us over a message at 1-800-610-4177.
Meeting the Doctor
One of our vein doctors will then meet you for your consultation. During this time, our board certified vein doctor will learn more about your complaints and determine a course of action of vein treatment for you.
Our vein doctor will determine whether or not you require a venous ultrasound study or not based on your spider vein and varicose vein symptoms. A venous ultrasound study helps us look deep inside your legs for any vein problems such as venous reflux.
Depending on what your vein doctor decides as well as on the ultrasound report, our team will then determine the next best care for you. We have various vein treatment options for you and our spider and varicose vein doctors will customize a treatment plan for you. You can rest assure that you’re in good hands with one of our board certified vein specialists.
If it’s determined that insurance coverage is warranted based on your medical history and ultrasound finding, your vein doctor will then submit a prior authorization to your insurance company on your behalf. The prior authorization letter contains information pertinent to your visit in order for insurance companies to give us authorization and coverage to take care of you. This process may take up to 2-4 weeks and we will handle all the paperwork for you.
You will also meet the head of our billing department, Elora. Elora will help explain to you your vein treatment insurance coverage and benefits. Before any treatment is done, you will have a detailed outline of how much you will owe (if anything). We will work directly with your insurance company to help you get treated for symptomatic spider & varicose veins. You can rest assure that there will be no surprise bills or hidden costs.